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Terms & Conditions

Delivery Policy:

At the moment our website only services our NZ Customers and as our opening special we are offering FREE SHIPPING using standard NZ Post parcel rate. Some parcels may be eligible for courier service and this will be at the vendors discretion.
Our staff will process and dispatch your order within 2-3 working days of receiving receipt of payment of the website order.

 

Australia:

Kitz n Thingz will send parcels to our Australian customers using NZ Post International Air which tacks 3 - 10 Working days.
The cost for a parcel upto 2kg is $25kg.
Postage will be calculated during packaging of order and if postage is LESS than the fee charged then we will refund the difference via paypal.

If when the postage is calculated it is in excess of the $25.00 fee paid then we will require the extra payment to be made through paypal when request is sent to the customer via paypal. When this situation arises one of our team will contact the customer first before a request for payment is made.

 

Back Orders:

If for some unforeseen reason an item you have ordered is out of stock we will contact customer by email. We will not take any back orders but will be able to offer a service to contact customer if item comes back in stock.

 

Returns Policy

We have taken every precaution to produce accurate images of product but we can not guarantee the accuracy or suitability of any colours due to the nature of internet delivery. If you require samples before ordering please contact the store to arrange.

Please choose your items carefully. Fabric cut specific to order can not be refunded. If for some reason there is a fault with the product of the incorrect products supplied, please contact us on info@kitznthingz.co.nz to make arrangements for its return. A refund or exchange will be made once goods are returned in their original condition and/or packaging.

If, for some other reason, you are dissatisfied  with your purchase please contact us via email on info@kitznthingz.co.nz and we will make all efforts to resolve your concerns. Depending on circumstances a refund or exchange may be possible, in which case we will make arrangements to accept the return of the goods in the original condition.

 

Privacy Policy

Customer service is important to us and we are committed to providing this at all times. Information that you submit to us as part of your ordering process through this website, via email or any other method of communication is held specifically and exclusively for the use of Kitz n Thingz.

This information is held securely and all reasonable steps are taken to protect it.
f you no longer wish for us to hold any of your personal information we will delete this from our files immediately after we receive the request.
Please do not hesitate to contact us if you have any questions or concerns of any kind at:

Kitz n Thingz
201 Dee Street
Invercargill 9810

Phone: 03 2149111
Email: info@kitznthingz.co.nz