Terms & Conditions
Kitz n Thingz will send parcels to customers internationally using NZ Post International Air which takes 3 - 10 working days. The cost of a parcel up to 2kg is approximately $25.00
Postage will be calculated during packaging of the order and if postage is LESS than the fee charged then we will refund the difference via Paypal.
If when the postage is calculated, it is in excess of the $25.00 fee paid, then we will require the extra payment to be made through Paypal, when request is sent to the customer via Paypal. When this situation arises one of our team will contact the customer first, before a request for payment is made.
If for some unforeseen reason an item you have ordered is out of stock, we will contact customer by email. We will not take any back orders, but will be able to offer a service to contact customer if item comes back in stock.
We have taken every precaution to produce accurate images of product, but we cannot guarantee the accuracy or suitability of any colours due to the nature of internet delivery. If you require samples before ordering please contact the store to arrange.
Please choose your items carefully. Fabric cut specific to order cannot be refunded. If for some reason there is a fault with the product, or the incorrect product is supplied, please contact us on firstname.lastname@example.org to make arrangements for its return. A refund or exchange will be made once the goods are returned in their original condition and/or packaging.
If, for some other reason, you are dissatisfied with your purchase please contact us via email on email@example.com and we will make all efforts to resolve your concerns. Depending on circumstances a refund or exchange may be possible, in which case we will make arrangements to accept the return of the goods in the original condition.
Customer service is important to us and we are committed to providing this at all times. Information that you submit to us as part of your ordering process through this website, via email or any other method of communication is held specifically and exclusively for the use of Kitz n Thingz.
This information is held securely and all reasonable steps are taken to protect it. If you no longer wish for us to hold any of your personal information we will delete this from our files immediately after we receive the request.
Please do not hesitate to contact us if you have any questions or concerns of any kind at:
Kitz n Thingz, 196 West Plains Road, RD4, Invercargill. 9874.
Phone: (027) 714 9111